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--- wiki:20_rdc_charger:50_troubleshooting:start [2023/05/04 09:06] – alen.mejak
+++ wiki:20_rdc_charger:50_troubleshooting:start [2023/05/05 09:33] – alen.mejak
@@ Line 1: / Line 1: @@
 ===== Troubleshooting =====
+<WRAP column 950px>
+RDC Charger recovers error automatically.
+To delete error by yourself long press button on charger housing or on application. **Charging is stopped while error is active.** **If red light still flashes, please read table bellow.**
-| **ERROR**        | **POSSIBLE CAUSES**           | **SOLUTION**                                       |
+|<100% 25% 35%>|
-|CP positive/negative voltage            |The voltage on the CP connector is out of permitted range| Check the charging cable and connector and reconnect the electric vehicle                                  |
+^ Error ^Possible causes ^ Possible solution ^
-|RCD sensor trip| Switch has detected a DC differential current               |If is problem with only one vehicle, please call an authorized vehicle service|
+|CP positive voltage\\ CP negative voltage |Measured voltage on CP pin is out of range. | Check your charging cable and plug. Reconnect your EV. If error still appears, please contact your EVSE service.  |
-|RCD sensor malfunction | RCD is damaged or not connected               |Please call  service of the charger                                                 |
+|RCD sensor trip                  | DC current leak detected. | Please try to connect another EV, if error still appears, please contact your EVSE service. Otherwise, please contact an authorized car service department. |
-|Undervoltage/Overvoltage          | The voltage at the input of the charger is out of permitted range           | Please call  service of the charger                                                |
+|RCD sensor malfunction           | RCD sensor is damaged or not connected. | Please contact your EVSE service. |
-|Charge with ventilation|The vehicle requires charging with ventilation and “Charging with ventilation” is not enabled on the user interface  |Enable "Charging with ventilation" on the user interface if the electric vehicle is charged  in a ventilated area or outdoor                              |
+|Undervoltage\\ Overvoltage       | Supply voltage is out of range.  | Please contact your EVSE installer. |
-|PS reading error|There is no connection to the power sensor in the charger housing|Please call  service of the charger|
+|Charge with ventilation          | EV requests charging with ventilation and "Charging with ventilation" is not enabled on configurator | Enable "Allow charging with ventilation" if charged EV is located in ventilated area. |
-|Current is higher than allowed|The vehicle is charged with higer current that is allowed|Try charging another electric vehicle and if the error is still present, please call the charger service. Otherwise, call authorized  service of your vehicle                                          |
+|PS reading error                 | No communication with internal power sensor. | Please contact your EVSE service. |
-|Internal temperature too high|Excessive temperature inside the housing of the charger|Check that RDC charger is not directly exposed to the sun light. Please call the charger installer|
+|Current is higher than allowed   | Vehicle draws more power than allowed. |Please try to charge another EV, if error still appears, please contact your EVSE service. Otherwise, please contact an authorized car service department.|
+|Internal temperature is too high | Temperature inside of charger is too high. |Make sure charger is not exposed to direct sunlight. Please contact your EVSE installer. |
+</WRAP>