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--- wiki:20_rdc_charger:50_troubleshooting:start [2023/05/03 12:16] – alen.mejak
+++ wiki:20_rdc_charger:50_troubleshooting:start [2023/05/26 13:04] – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ===== Troubleshooting =====
+<WRAP column 950px>
+RDC Charger recovers error automatically.
+To delete error by yourself long press button on charger housing or on application. **Charging is stopped while error is active.** **If red light still flashes, please read table bellow.**
-| **ERROR**        | **POSSIBLE CAUSES**           | **SOLUTION**                                       |
+|<100% 25% 35%>|
-|            | Touch             | capacitive, 5 point                                  |
+^ Error ^Possible causes ^ Possible solution ^
-|            | CPU               | Intel Cherrytrail Z8350, 1.92Ghz quad core           |
+|CP positive voltage\\ CP negative voltage |Measured voltage on CP pin is out of range. | Check your charging cable and plug. Reconnect your EV. If error still appears, please contact your EVSE service.  |
-|             | RAM               | 2 GB                                                 |
+|RCD sensor trip                  | DC current leak detected. | Please try to connect another EV, if error still appears, please contact your EVSE service. Otherwise, please contact an authorized car service department. |
-|             | Storage           | 32 GB                                                |
+|RCD sensor malfunction           | RCD sensor is damaged or not connected. | Please contact your EVSE service. |
-|           | Operation System  | Windows 10 Home + myHIQ                              |
+|Undervoltage\\ Overvoltage       | Supply voltage is out of range.  | Please contact your EVSE installer. |
-| Communication  | LAN               | RJ45                                                 |
+|Charge with ventilation          | EV requests charging with ventilation and "Charging with ventilation" is not enabled on configurator | Enable "Allow charging with ventilation" if charged EV is located in ventilated area. |
-|            | WiFi              | 802.11b/g/n                                          |
+|PS reading error                 | No communication with internal power sensor. | Please contact your EVSE service. |
-| Power          | Adapter           | 5V  3 A                                              |
+|Current is higher than allowed   | Vehicle draws more power than allowed. |Please try to charge another EV, if error still appears, please contact your EVSE service. Otherwise, please contact an authorized car service department.|
-|            | Battery           | Optional                                             |
+|Internal temperature is too high | Temperature inside of charger is too high. |Make sure charger is not exposed to direct sunlight. Please contact your EVSE installer. |
+</WRAP>