Differences

This shows you the differences between two versions of the page.

--- wiki:20_rdc_charger:50_troubleshooting:start [2023/05/03 12:13] – alen.mejak
+++ wiki:20_rdc_charger:50_troubleshooting:start [2023/05/04 09:06] – alen.mejak
@@ Line 1: / Line 1: @@
 ===== Troubleshooting =====
-|**ERROR**| ** POSSIBLE CAUSES |**ERROR**| ** POSSIBLE CAUSES |
+| **ERROR**        | **POSSIBLE CAUSES**           | **SOLUTION**                                       |
+|CP positive/negative voltage            |The voltage on the CP connector is out of permitted range| Check the charging cable and connector and reconnect the electric vehicle                                  |
+|RCD sensor trip| Switch has detected a DC differential current               |If is problem with only one vehicle, please call an authorized vehicle service|
+|RCD sensor malfunction | RCD is damaged or not connected               |Please call  service of the charger                                                 |
+|Undervoltage/Overvoltage          | The voltage at the input of the charger is out of permitted range           | Please call  service of the charger                                                |
+|Charge with ventilation|The vehicle requires charging with ventilation and “Charging with ventilation” is not enabled on the user interface  |Enable "Charging with ventilation" on the user interface if the electric vehicle is charged  in a ventilated area or outdoor                              |
+|PS reading error|There is no connection to the power sensor in the charger housing|Please call  service of the charger|
+|Current is higher than allowed|The vehicle is charged with higer current that is allowed|Try charging another electric vehicle and if the error is still present, please call the charger service. Otherwise, call authorized  service of your vehicle                                          |
+|Internal temperature too high|Excessive temperature inside the housing of the charger|Check that RDC charger is not directly exposed to the sun light. Please call the charger installer|